Beware of Airtime and Data theft by MTN

I cannot get help from MTN regarding airtime that is disappearing from my account.

MTN credits contract clients on the 12th of every month. My on my contract I am suppose to recieve 150 minutes, 1024Mb of data and 100 sms.

On 01/11/2017 while on a call my call was ended by MTN. I was told that my airtime was finished. This was strange because it meant I had spoken for a total 2.5 hours in 15 days. Whilst I was in shock i needed the service so I bought 50 minutes at a cost of R50.

The purchased airtime expired by 09/11/2017 even though I was careful to make calls as short as possible.

On 12/11/2017 MTN sent a message saying I had been credited with 150minutes, 1024 Mb of data and 100 sms. I tried to make a call but was told I had no airtime. I tried sms but it did not work either. No joy with data as well.

From 09/11/2017 to date I have not been able to make calls, send sms's. I went to the MTN store in Galleria and had the data turned on. The data service lasted less than 24 hours. Even though I hardly used it.

I have been told by MTN that they cannot explain what is happening to my air time. I have been told that this not due to non payment, in fact MTN has already sent this months invoice to me.

My reference number from MTN is 1- ********** 9033. Call after call to the call center gets no joy.

MTN has already sent this months invoice, I bet they will blacklist me in an instant.