1 reviews | Active since Jul 2015
Beware Mtns ***** activities
I took a contract out 2 years ago with mtn which was coming to an end in may 2015 and gave the necessary notice a month before the contract ended that i didn't want to continue. I have been given the run around since!!! Mtn keeps on crediting the SIM everymonth without fail but cant seem to cancel the contract even after I have filled 3 cancellation forms and submitted at various outlets. They expect me to keep R350 in aid of facilitating the cancellation but for as long as I have tried to cancel the contract the call centre has been on strike hence I cant assistance. The service I get at the branch(es) is misleading and could result in one being blacklisted after adopting a 'non-paying' stance. And just to add insult to injury when you attempt to call 808 you can literally hear someone answer and immediately hang up on the other end. I definitely have no intentions of upgrading or continuing with the contract but alas mtn continues amassing large volumes of money not only from me but plenty others. MTN I AM TIRED!!
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that your contract was not cancelled in May as April's debit order returned unpaid. Due to your invoice date being on the 1st of every month please be advised that there is an outstanding amount of R 348.94 due.
Upon receipt of cancellation notification on the 27th July your contract was cancelled and number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that your contract was not cancelled in May as April's debit order returned unpaid. Due to your invoice date being on the 1st of every month please be advised that there is an outstanding amount of R 348.94 due.
Upon receipt of cancellation notification on the 27th July your contract was cancelled and number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,