Beware! MTN will ***** your money

In April 2015 I ported to Vodacom are 15 years as a loyal MTN customer, and received an SMS from MTN confirming this. At the end of April, I was still billed for the full month. I complained to MTN and was assured that it would be rectified. At the end of June, I was billed again. I then requested my bank to block the debit order, which happened successfully at the end of July. However, At the end of August, a debit order for double the amount went through. <br> <br> After much frustration with the call center, I went to MTN at Killarney mall where I dealt with Paul Khokho. I gave in the proof that my number was now with Vodacom, and i was once again assured that the refund would be processed. <br> <br> After numerous calls, I eventually managed to get hold of Bonginkosi Mntungwa in the Credit Control department, who again agreed to process the refund of approx. R2500. I never hear from him again. <br> <br> On 22 Oct I spoke to Nompumelelo Sithole who send a mail to Bonginkosi requesting feedback. I have also sent follow up mails. A week later, I have still not received any response from Bonginkosi. <br> <br> Now more than 6 months later, I have still not had any resolution.