BEWARE MTN RETENSION TACTICS.

I tried to cancel a contract once it had expired.

One cud do this at tge branch but now one has to call a " retention centre".

I got the manageress at Canal walk , Noleen to call for me as i knew what we where in for

We tried 4 times. Every time we waited about 20 minutes for tge call to be answered. Once answered you kept waiting for long periods. Of tge 4 calls, 3 where simply cut off after speaking and giving an agent the reason for my call.

It seems MTN tries everything in the book to delay your cancellation and keep you hostage.

In.my dayvtge only way to retain a customer is good service, but not in Mtn case.

A real bully tactic.

I will end my contracts with them and leave after 20 years