BEWARE MTN!!!!!!! POOR SERVICE FROM YOUR COURIERS

Overall my experience with DVS and MTN has been unsatisfactory. I am due to receive a device from MTN via DVS, however, this is not the service I had anticipated as MTN were brilliant and efficient but DVS are completely the opposite.

I received a call from DVS regarding my parcel, I was informed that I will receive my order on the Tuesday the 5th, where a date and time was confirmed of my availability. I work in a contact/call centre and I am unable to take calls whilst being on calls therefore I am dependant on what was scheduled. I have obtained all the necessary documents required when collecting the parcel. Tuesday soon arrived and I didn't receive any correspondence from DVS, I then called them regarding my order and behold I was informed that my parcel arrived late so delivery could not be possible. I find this concerning and unfair to us as consumers as I probably and most likely would not have been provided with this information had I decided not to call them myself.

I was informed that delivery is not possible until next week and I have since been informed that I will receive my parcel on Friday which the information provided for the last TWO calls regarding delivery.

I work with clients on a day to day basis and try to assist them as much as possible. I unfortunately do not feel the service received is adequate.

MTN beware your courier company and their service impacts the service overall received which makes me doubt and reconsider our relationship as your client.

Hope to hear from DVS soon, this time I'm hoping there isn't a delay that frankly isn't my issue or mistake that needs resolving. The waiting game is definitely not something I enjoy as my time is extremely important and limited to these things that's why arrangements are made. I understand there may be issues or delays however if you are aware of these factors that may effect delivery you should NOT confirm dates and times in advance and end up not sticking to the statements made. Instead provide us with the later date and that way you can actually ARRIVE on time and avoid frustrating the majority of your clientele as I am quite appalled by the amount of similar reviews like this.