Beware MTN online deals they take your money but they don't deliver

MTN ONLINE PACKAGES BEWARE App**** for a prepaid MTN online LTE deal, it was approved the same day. Online application done on 26 April, 28 April received email from MTN that they have received my payment to the amm of... Received email "device delivery status 28 Apr" On 30 April when the delivery courier came here they could not deliver my MTN package due to their biometrics scanner not working, delivery guy phoned their IT dept and which informed him that there seem to be a glitch in their system. Monday 4 May the devilery guy arrived, again experienced the same problem scans my left thumb but not the right thumb, so by this time I was already fuming with frustration! The delivery guy suggested I phone MTN and request a OTP to present when they come to deliver again tomorrow which would have been today 5 May NO DELIVERY Guy FROM DSV SHOWED UP. In the meantime I phoned MTN on 4 May after the delivery failed again and all I got was "choose a option" EVENTUALLY was able to speak to a real human being she informed me that they will send a OTP immediately so the waiting game began all over again eventually after waiting the whole afternoon I phoned again, again to speak to a robot!!! Again I finally got a lady on the other line which sent me a OTP immediately stating that when the delivery guy show up I must present the OTP to him. I am still waiting for the delivery from DSV. They have a WhatsApp number under "RTT GROUP COMMUNICATIONS" when I sent them a WhatsApp regarding my delivery status I got the following reply *"unfortunately it's taking a little longer than usual to reply to your question. We will get back to you as soon as we can* and this has been going on the whole day ~ this is the exact same reply you get every time you type a message!!! One moerse dissatisfied MTN customer... Can I call myself a customer if I already paid in advance and haven't even received my router or any service?? I will not leave this matter here either they deliver my router by tomorrow 12h00 or I will phone the ombudsman with this issue as this is unacceptable to be treated like this after a payment received by a service provider with no service provided to the customer.