BP
Brendon P
1 reviews | Active since May 2013
15 Jun 2015, 19:55
Beware MTN is out to RIp customers off
A WARNING TO ALL MTN CUSTOMER TO PLEASE CHECK YOUR ITEMISED BILLING.MTN IS RIPPING CONTRACT CUSTOMER ON DATA CHARGES.THIS HAS BEEN HAPPENING FOR ABOT 6 MTHS NOW.MTN ALWAYS SAYS THEIR SYSTEM IS CORRECT BUT HOW CAN I BEEN CHARGED FOR DATA WHEN I HAVE DATA STILL AVAILBLE AND SOMETHING MTN DELETES MY DATA.SO MTN CUSTOMER I BEG YOU TO PLEASE CHECK.
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MTN South Africa's replyOfficial
18 Jun 2015, 15:52Hello rohron,
We truly are sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that your account was credited for the additional internet usage (packet switch data call charges). The amounts of R4.58 & R90.70 was credited in May 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that your account was credited for the additional internet usage (packet switch data call charges). The amounts of R4.58 & R90.70 was credited in May 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply18 Jun 2015, 15:52
Official
Hello rohron,
We truly are sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that your account was credited for the additional internet usage (packet switch data call charges). The amounts of R4.58 & R90.70 was credited in May 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that your account was credited for the additional internet usage (packet switch data call charges). The amounts of R4.58 & R90.70 was credited in May 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***