RG
Rudolf G

1 reviews | Active since Dec 2015

14 Jan 2016, 08:36

BEWARE MTN ********** contracts

So as I indicated previously MTN is not really interested in any of their customers. So I got a reply based on my previous complaint and that was it... my contract was renewed and i would like to have a copy of the contract and the signed receipt of handset...apperantly they are looking into it and to date nothing further. They should tell you before you sign up, in an event of a query please note it can take up to 12 months to rspond to you... with no solution. In my profession I dont have the luxury to get back to a client in my own time when I feel fit. I have to sort it out immediately. But not MTN, ho no they are probably to busy trying to clean their face from the $1.8 Billion Fine they were slapped with in Nigeria. So I wonder what do I to do any further with this useless (to say the least) company called MTN..? I'm so glad I am not employed by MTN because it is such an embarrassment being associated with a company that are all about money and no customer service. They should change their customer care to customer SCARE!

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Jan 2016, 20:00
Official
Hello iamveryunhappy,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***