Beware!!! MTN contracts are a trap with no way out, cancellation is impossible try for yourself.

to date i have spent over R10 000 on a contract with MTN for a sim card i have lost in 2016 (over 5 years of debits with no benefit) i cannot cancel and MTN debits my account every month despite 100s of cancellation attempts.

I have now been trying to cancel my MTN contract for more than 5 years without success, i have lost my Sim card, on my MTN contract more than 5 years ago, as i already had other cell phone contracts i decided that i no longer needed my MTN contract in 2016 at the time i attempted to cancel my contract in store but was told that cancellations of MTN contracts need to be done on their phone service, i have to date tried hundreds of times to get through the phone system trying all prompts and have not been able to speak to an agent regarding my cancellation, i tried using the accounts selection, even upgrade and cancellation options but the phone goes dead after i listen to the hold music for around 15 minutes. i have called multiple MTN stores to get assistance with the cancellation but none are able to assist me, i even went into the clear water store and attempted to get through from there spending four hours at the store on their landline in attempt to get through to an agent that could assist with my cancellation. I am now out of pocket in the region of R10 000 over the past 5 years for services i have not been able to benefit from as i do not have the sim card. All i want to do is cancel my account with MTN i will never purchase nor recommend any person to MTN, even my worst enemy's deserve better.