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Martin G

1 reviews | Active since Nov 2014

01 Mar 2018, 09:05

Beware MTN Accounting

April 2017 I app**** for a contract to receive 3GB data per month at R209 and signed a debit order for this amount to be deducted every month. June July and Aug MTN helped themselves to R459 (Total 1377.00) Nov R679.40 and Feb R708.49 The total for ten months equals R3600 instead of R2090. I have written to MTN on their "Contact Us" website without reply. My next step will be a registered letter, failing that, it will be court. In addition to this, I left my router (a sim card type) switched on for several days without using any data (I have it for standby purposes) and the entire allowance vanished. I then had to re-activate the account by buying a further 1GB at R260 by visiting the shop , a time consuming pain. Be aware of MTN and their practices which seems to be a trend in the cell phone industry after reading a recent series of complaints on another service provider in a news magazine.

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Replies (2)
MG
Martin G's update02 Mar 2018, 09:28
Reviewer Update
Dear Alice Much appreciate your comments and I realise you are front line. There are a few issues here: No mention is made to prevent data limit usage when the contract is signed. I have to learn the hard way. That is extremely unreasonable. When data limit is reached the service stops, so how does one get billed for extra data? I was not in the country during July and August 2017. My router was unplugged and switched off so how does the account keep adding charges? During December the service was discontinued. I had to buy an extra 1gb to revive the service. Please make it clear to your management that there are some dirty practices with your accounting. Kind regards Martin
MG
Martin G's update12 May 2018, 15:23
Reviewer Update
Dear Alice Please be advised that since my last communication, and since my last registered letter in March, I have not had a reply from your Head Office. I have since written another registered letter warning that without any result, I shall be taking MTN to court. Kind regards Martin Gee