1 reviews | Active since Nov 2016
Beware MTN
In October 2017 my MTN account was **********ly charged with calls by other MTN users. I went to extended trouble to report this to MTN in Menlyn, Pretoria, including having to get a sworn affidavit that the charges were not incurred by myself. Clearly MTN proceeded to drop my report in the wastepaper basket since the next month the company attempted to debit my bank account by R82 143,98. Asked how this could happen if the maximum outstanding debit on my account is R160 per month, a clerk at the Brooklyn store shrugged and responded "it happens". When inquiring how other SIM-cards can be registered against my contract, the response was an equally uncommitted "sometimes we do not follow the procedures". No doubt if this is true when money passes under the table. When discussing this ********** practice by MTN with a acquaintances it turns out that it is common practice at MTN. I have not received any apology from MTN nor, from their attitude to the event, expect any. "What! We care?" Caveat emptor!!
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly email me directly the certified copy of your ID and affidavit specifying that the cell number on which the ***** was done to ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly email me directly the certified copy of your ID and affidavit specifying that the cell number on which the ***** was done to ***
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
