BEWARE: EARLY UPGRADE FEES WITH 0 CUSTOMER SERVICE

After a customer service agent contacted me and stated that I am due for an upgrade, I was disgusted with my debit order month end. My contract is R399.00 and I was debited R1300.00. Customer service agents stated it was early upgrade fees, which was not disclosed at all and also after THEY called me and never said it was an early upgrade. After days of trying to resolve this, I was told I will be receiving a refund of R600.00 [which is the early upgrade fee before VAT, did not have strength to fight that was well]. I asked for a refund and not a credit as we really needed the money. This was in the beginning of April. To date STILL no refund received and this month's debit order was once again more than it my contract fee.

When considering a contract, please rather use Cell C. I have another contract with them with 0 account issues and they are always happy to assist,

Thank you MTN, you lost a loyal customer!