Beware CCI & MTN tele-sales offers

Item: MTN South Africa
Rating: 1
Author: Edgar E

<p>I was sold an "upgrade" via CCI on a promotial MTN package for "only" R199 per month to get a 2GB data package and 100 min of airtime during May 2017. I have however been billed R404 per month ever since. Calls to CCI, MTN customer services and emails have been unfruitful to resolve this clear instance of misselling </p>

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

11 Aug 2017, 18:08

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with channel support department to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

regards

mike

MTN South Africa's reply11 Aug 2017, 18:08

Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with channel support department to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

regards

mike

Edgar E's updateReviewer Update

13 Oct 2017, 10:00

So after months of trying to sort this issue out with MTN they are still over charging me. This despite CCI having provided them with a transcript of the call recording clearly showing that I signed up for R199 pm package and not the R404 that they have charged me for the past 5 months! MTN is blatantly *****ing from its customers. Ref ********** 97 for how many emails and calls to MTN

Edgar E's update13 Oct 2017, 10:00

Reviewer Update