LN
Linda N

1 reviews | Active since Jul 2011

03 Feb 2016, 16:20

BEWARE !!!! AND GOOD LUCK TO ALL WHO TRY !!!!!

i HAVE NOW SPENT 4 HOURS TRYING TO GET THIS PROBLEM SORTED OUT.<br> <br> MTN STAFF KEEP TELLING ME TO PHONE 1761 but I DON'T HAVE AN MTN PHONE NUMBER ALL I HAVE IS AN MTN FIBRE DATA NUMBER WHICH STARTS WITH 087 BUT I CANNOT PHONE FROM IT OR RECEIVE CALLS OR MESSAGES.<br> <br> SO I AM TRYING TO GET INTO THE WEBSITE IN ORDER TO BE ABLE TO VIEW MY FIBRE DATA USAGE BUT GUESS WHAT - IT IS NOT ALLOWING ME TO PUT IN MY VODACOM CELL NO IT KEEPS ASKING ME FOR AN MTN PHONE NUMBER WHERE IT CAN SEND AN OTP TO. BUT HOW ON EARTH AM I SUPPOSED TO DO THAT ???<br> <br> THEN IT IS FIRST TELLING ME THAT I AM ALREADY REGISTERED AND THEN WHEN I TRY LOGIN IT IS SAYING I NEED TO REGISTER. THEN WHEN I TRY REGISTER IT IS TELLING ME THAT MY EMAIL ADDRESS ALREADY EXISTS AND MY PHONE NUMBER IS INVALID.<br> <br> THEN THE SUPPORT STAFF ARE TELLING ME THAT MY MTN FIBRE PHONE NUMBER IS \RICA BAD\" SO IT DOES NOT WORK BUT IT IS WORKING AND THAT IS HOW I AM ENTERING THIS COMPLAINT RIGHT NOT. AND THE PEOPLE THAT INSTALLED MY FIBRE FROM HUWAEI ARE TELLING ME THAT MY NUMBER IS RICA COMPLIANT AND IT IS NOT \"BAD\".<br> <br> ALSO THE MTN FIBRE SERVER IS STILL NOT SENDING DELIVERY NOTIFICATIONS VIA OUTLOOK. FIX YOUR PROBLEMS MAN !!!"

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 Feb 2016, 10:38
Official
Hello Service007,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of our MTN Technical division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***