BETTER CONNECTION AND CUSTOMER CARE MY BEHIND!!!!

If i can give no stars i would. THE worst customer care on 083 135. Im trying to upgrade a number ive used for the past 27 years. Besides speaking to 16 people over 2 days in the call centre, and even calling SAPS ***** to CONFIRM that im NOT a ********, NO ONE at MTN can tell me why my upgrade is on hold/referred. The "retentions" department is even worse. Put the phone down on me 3 times!!!!! 3 !!!! so much for retaining loyal customers! REALLY FRustrated. Only ray of light was a guy named Sihle in upgrades who managed to give me some sort of an answer. MTN is certainly NOT the better connection anymore. Glad to take my money, but atrocious when it comes to customer service/care. Seriously considering porting my number to Vodacom after the past 2 days