LF
Linda F

1 reviews | Active since Aug 2011

13 Apr 2015, 09:53

Best service from Amanda

I want to complment (not a strong enough word) AMANDA from the Galleria branch of Mtn for her EXCEPTIONAL service. My daughter emigrated in 2013 and cancelled her 3 contracts. Over a year later 2 were cancelled (after a year of debits off her bank account), but a third was still going!!!! I went to the local branch to cancel for her. Sat there for over an hour and a half while someone (quite uninterested) sat on the phone to Mtn. Eventually said the cannot do anything for us. I walked out, then came back after my daughter phoned from Germany and THANKFULLY Amanda attended to me. She emailed my daughter, asked for a letter giving me permission to cancel on her behalf, sent her a cancellation form. Within 20 minutes, she had done the whole thing, and emailed Mtn. Today, Amanda phoned me telling me that the cancellation had gone through (which most consulatants would not have bothered doing). She deserves to be Branch Manager, thank you Amanda, you are brilliant!!

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Apr 2015, 13:25
Official
Hello benlin,

Thank you for your post.

At MTN we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve.
Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.

We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your MTN experience.

Thanks again for your patronage and continued support.

Regards
Zelephi
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