Best provider to ***** your money & give your a permanent migraine :)

MTN is honestly the worst service provider South Africa has to offer.

I thought I would give them the benefit of the doubt, and let them resolve (what I thought was just a simple error). But 4 months later and they still cannot get it right! I asked them to cancel my contract in August 2020. - of which they said "sure, no problem". At the end of that month, I got charged. So I disputed it and called to cancel yet again. The agent said she can see it was canceled but the instruction wasn't processed. So she did it again... this is now the 4th time !!

I even have a letter from one of the managers in the cancellation department, instructing them to cancel and refund me for overcharging me. But surprise surprise, I got debited again this month.

I tried calling the helpline (because my number has now been suspended for something MTN cannot get right), but every consultant says "please hold while I check", and then they never come back. (like waiting for 15min without a reassurance that she is still on the other side).

I've emailed serval times. Called a good couple hundred times and even been to a local MTN store. It seriously shouldn't be this hard to get rid of a pathetic service provider!

I honestly wouldn't recommend them to anyone - it's not worth the headache and amount of time needed for a customer needs to run after them to stop taking their money!

Like gosh - any other network would be better than them at this point.