MC
Melissa C
1 reviews | Active since Feb 2014
05 May 2016, 10:06
Below average customer service
MTN has the worst customer service. 1. It takes for ever to get hold of someone and if you do 3/5 times the first call gets dropped. 2. It took me a month of complaining and phone calls to get them to change my phone from contract to prepaid because if *********** staff and because their lines are apparently always down . 3. I was told numerous times that my account would not be debited again , alas it was . I reversed the stop order and now I keep getting messages saying I owe them money . However when I try call customer service I can't get hold of anyone in a timeous manner .
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MTN South Africa's replyOfficial
19 May 2016, 11:14
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you are not owing anything.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply19 May 2016, 11:14
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you are not owing anything.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,