JM
Jabulani M
1 reviews | Active since Aug 2015
22 Aug 2015, 06:58
being unfairly charged
Mtn charged me for data dat I never even used for R1080 and by dat time my lines were suspended and now its almost 5 months still they haven't opened my line and they told me the are extra services they added and my contract from 2013 doesn't state anything like that. When u call 808 either they hang up on you or they tell u they are closed and when u send their customer people email's
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Sept 2015, 10:25Hello DBoy325IS,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please note that a dispute usage is logged to validate the charges. Reference number : REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please note that a dispute usage is logged to validate the charges. Reference number : REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2015, 10:25
Official
Hello DBoy325IS,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please note that a dispute usage is logged to validate the charges. Reference number : REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please note that a dispute usage is logged to validate the charges. Reference number : REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Best regards,