1 reviews | Active since Apr 2015
Being ****** from by Mtn
On October 2014 I made the worst mistake of my life. I decided to renew my contract with Nashua mobile. I signed up for a my Mtn choice 100 with an added 500 MB data bundle. October came and in was debited the correct amount. R 581. Start of November my first issue arose. R 685 debited by MTN. I called customer care and billing and they promised the issue would be rectified as I had been charged more and not received my data. This started a back and forth battle, I have made 27 calls to mtn with an average call time of about 16 minutes in the last 4 months and every month it's the same issue. <br> <br> This month was the absolute end of the line. MTN have now debited me R 881 for this month for data charges that I was never supposed to be charged for. <br> <br> To top it all off they have not returned my calls once in 3 months. I am at my absolute end. I have been ****** from and not one person is open to assisting me. Worst service I have ever ever received. I
Thank you for bringing this matter to our attention.
We do apologize for the inconvenience this experience may have caused.
Please note our records shows that your package have been corrected and is billed correctly. A credit of R387.01 was passed and allocated to your MTN account on the 02/04/2015 for incorrect billing for invoices dated December 2014 - February 2015 respectively.
A further credit has been passed which will also be allocated to your MTN account for the data charges on exceeding the limit for your March 2015 invoice.
Regards,
Ebbedene
REQ:***
Thank you for bringing this matter to our attention.
We do apologize for the inconvenience this experience may have caused.
Please note our records shows that your package have been corrected and is billed correctly. A credit of R387.01 was passed and allocated to your MTN account on the 02/04/2015 for incorrect billing for invoices dated December 2014 - February 2015 respectively.
A further credit has been passed which will also be allocated to your MTN account for the data charges on exceeding the limit for your March 2015 invoice.
Regards,
Ebbedene
REQ:***