YC
Yolisa C

1 reviews | Active since Oct 2015

01 Oct 2015, 15:59

being stalked for the payment

I took a contract with Mtn in 2013 no longer sure about a Month. Then a nanny I had got hold of the Contract simcard which I was not using and used it. I got a statement saying I was owing R2500 sum change. I called Mtn to report the incident and promised that I will make payment towards this accounts meanwhile both my contact sim and a simcard linked to contracted were already closed. In November 2014 I called Mtn to settle the balance, they gave me the settling balance and I paid the same day and email my proof of payment. To this day I am being harasses by calls and messages form Norman and Associate saying I owe Mtn R7878.81. I have call in numerous of time speaking to different call centre agencies but to this day I have not received proof that I have paid. I have wasted so much money calling Mtn and Norman &amp

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Oct 2015, 12:08
Official
Hello Yoyoyo,

Thank you for your post

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

We have referred the issue to the legal department for assistance.

Kind Regards
Siphumezo

Ref#: ***

Best regards,