BEING ****MED BY MTN CONSULTANTS

I had a contract with MTN for many years, always re**** on their prompt service. UNFORTUNATELY, IVE BEEN TERRIBLY DISAPPOINTED for the lack of service and AWFUL following up WITH ISSUES AND INQUIRIES. I was even **** to my face by a consultant called WISELY at the MTN V&A Water Front, Cape Town.

I upgraded my contract, together with my insurance, 2 years ago with a consultant called RAZAANAH, he promised me that my insurance will be linked to my new phone. Which was NEVER EVER DONE BY HIM. He even assured me of this confirmation with a phone call, therefore I never worried about it for a couple of years, until now that I need to claim from MTN insurance. NOT ONLY DID RAZAANAH NOT LINK MY PHONE TO THE NEW INSURANCE, BUT THEY NEVER ADVISED ME THAT I WAS PAYING FOR INSURANCE LINKED TO A PHONE I NO LONGER HAD.