Being ****** on Contract
<p>My Wife Upgraded her 3g contract at end Jan, beggining of Feb 2017. she was told by olivia that the new contract would be cheaper. From R119 we would pay R89. we were happy about this. we then got the 1st bill and it wasnt R89. i complained to olivia who said she would sort it out. i waited and waited. 2 months went by and i called her again. finally she said its sorted. we received the statement for May. Guess what still not R89. see attachement. we signed for R89 contract not R139. This is the #rd issue this year we are having with MTN, including both my upgrade and my wifes cell phone Upgrade. either its MTN or Olivia, but im tired of this **** now. please sort this out now, or ill be going to the papers and the ombudsman. lets see how you like that?</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,