SD
Sphamandla D
1 reviews | Active since May 2018
30 May 2018, 22:27
being ****** by MTN
Mtn 808 customer service representative dont know what's they are doing, they where told to all same the same thing. I've been complaining about the same thing from the 14th of may but still I've been told the same thing.
I was browsing YouTube on the 14th early morning hoping that I AM using the night shift data bungle, only to found out that in the morning I was using my daily data and 4gig of my daily data bungle is missing and only they can tell me is that we are escalating the matter, but when I follow up, I've been told that my night shift data bungle was used and the daily data was used because I activated data share. Which I don't even know how to activate. And when I ask too many question being told they are escalation the matter and the answer is the same since. Now I've been give maybe 5 different Reference for the same thing. What's exactly happening with Mtn. You have too many customers now and you decide to rob them also.
If you thinking of taking an Mtn contract sim don't even bother they will rob you while you are watching.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
31 May 2018, 04:38Good day Sphamandla,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the exact date and time of the transaction taking place so that we may investigate your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply31 May 2018, 04:38
Official
Good day Sphamandla,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the exact date and time of the transaction taking place so that we may investigate your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
SD
Sphamandla D's updateReviewer Update
31 May 2018, 06:43This happened on the 14/05 midnight which is 00:02 till 02:30 or 03:30, also bearing in mind that this was the same day I was provision. When I check my balance on the morning my data was missing. And don't tell me that, I shared my data cause I didn't and don't tell me that the night shift data was used, cause it wasn't and one of your agent confirm to me that the was a problem with the night shift data bungle. And also don't tell me that you are Another query cause that is how seemed to do if you are dragging time.
SD
Sphamandla D's update31 May 2018, 06:43
Reviewer Update
This happened on the 14/05 midnight which is 00:02 till 02:30 or 03:30, also bearing in mind that this was the same day I was provision. When I check my balance on the morning my data was missing. And don't tell me that, I shared my data cause I didn't and don't tell me that the night shift data was used, cause it wasn't and one of your agent confirm to me that the was a problem with the night shift data bungle. And also don't tell me that you are Another query cause that is how seemed to do if you are dragging time.