LT
Lehlohonolo T
1 reviews | Active since Jul 2013
16 Oct 2015, 09:31
BEING ******
Good day MTN<br> <br> I would like to end my MTN contract and will therefore require a quotation. The number is ***. When I upgraded my contract, I did not ask for you guys to change my plan. There was a point where I was told I owe R490 (Sep2015) and I did not sign for that. I wanted R239p/m and now you guys are billing enormous amounts. I am reversing the recent debit order again until we agree to the R239 p/m which will be R478 this month. If we cannot agree on this, please give a quotation to settle this contract out. I cannot be ******. Why was I upgraded to spent limits while i was told I am given 40minutes ? I called your call centre to change that after realizing and they still delayed.
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MTN South Africa's replyOfficial
17 Oct 2015, 20:14Hello JacobT,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note, the amount on invoice dated 2015-08-20, when you take out the below charges the bill goes to R239. The usage limit service was set on 2015-07-24 meaning that you should not be billed once you have exhausted your monthly allocated inclusive value.
We have logged a billing query to investigate the SMS, Internet and Call charges. The R105 you are liable for it.
R105 - Upgrade charge
R 6.52 - SMS charges
R37.04 - Internet connection charges
R112.09 - Call Charges
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note, the amount on invoice dated 2015-08-20, when you take out the below charges the bill goes to R239. The usage limit service was set on 2015-07-24 meaning that you should not be billed once you have exhausted your monthly allocated inclusive value.
We have logged a billing query to investigate the SMS, Internet and Call charges. The R105 you are liable for it.
R105 - Upgrade charge
R 6.52 - SMS charges
R37.04 - Internet connection charges
R112.09 - Call Charges
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply17 Oct 2015, 20:14
Official
Hello JacobT,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note, the amount on invoice dated 2015-08-20, when you take out the below charges the bill goes to R239. The usage limit service was set on 2015-07-24 meaning that you should not be billed once you have exhausted your monthly allocated inclusive value.
We have logged a billing query to investigate the SMS, Internet and Call charges. The R105 you are liable for it.
R105 - Upgrade charge
R 6.52 - SMS charges
R37.04 - Internet connection charges
R112.09 - Call Charges
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note, the amount on invoice dated 2015-08-20, when you take out the below charges the bill goes to R239. The usage limit service was set on 2015-07-24 meaning that you should not be billed once you have exhausted your monthly allocated inclusive value.
We have logged a billing query to investigate the SMS, Internet and Call charges. The R105 you are liable for it.
R105 - Upgrade charge
R 6.52 - SMS charges
R37.04 - Internet connection charges
R112.09 - Call Charges
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,