SS
Sunjith S

1 reviews | Active since Jun 2012

04 Mar 2016, 14:24

Being ripped of by MTN

Good day<br> I recently (December) upgraded my contract with MTN on a specific contract that was within my budget<br> Upon receiving the bill for January I found that the bill was higher than the contract. I assumed that was due to the fees associated with the upgrade. The February bill is almost double. I contacted the customer care department as was redirected to the customer care department by Palesa Mabona for them to request to the billing department for credit to be passed. It has been nine days since and there has been no feedback. So much for expecting proper feedback from the customer services department and the usual around round by MTN.<br> I will now await some pathetic excuse from MTN due to this complaint being logged on the hello peter website.<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Mar 2016, 13:34
Official
Hello Sanzero,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Post-paid supervisory team for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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