1 reviews | Active since Sept 2016
Being passed around from one person to the next .( Trying to resolve insurance claim)
Re: Insurance claim. MTN was immediately advised . I was told by MTN to send an email to ********** I never received any replies and further were sent to this person. I then contacted MTN again at MTN Help ********** Eventually I received a claim form. I then took the phone as per MTN to Samsung to be evaluated . Samsung said I must take the phone to wefix. Wefix then said phone MTN to resolve the claim. MTN said they will come to my house and collect the phone. Today nothing has been done . I am totally frustrated and don’t know who to phone . I took out insurance on my phone . I am passed around .
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team