MS
Marelize S

1 reviews | Active since Feb 2015

28 Sept 2015, 09:57

Being overcharged not updating to new contract

In April I changed to the new all inclusive SKyPakcage of R1899. Trusting MTN as I have been a loyal customer for years I did not check my bills as it should now be stable at R1899. Yesterday I checked my bills and I have been charged R3800 up to R4200 per month. They only updated me to Sky in September<br> <br> I want to warn everyone to double check their billing from MTN as this is a huge mistake and now i have to wait for 5 days for them to check on this.<br> <br> I am not sure how they are going to resolve this and repay me for the interest I have lost because of this.

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 Sept 2015, 11:05
Official
Hello MarelizeScholtz,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

The upgrade to the Sky package has been done 21-4-2015.

Please can you send to me the copy of the upgrade and migration to Sky package to assist you. My email address ***

Kind Regards,

Alice van der Merwe

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