CM
Calynn M
1 reviews | Active since Oct 2015
31 Oct 2015, 20:56
Being overcharged for MTN system error
MTN has now overcharged me a second month. All together they now owe me R3099.97 and I demand that money be returned to me. Both contracts are capped, yet we go over on data which is IMPOSSIBLE! We now sit stuck because of MTNs fault. I am a very unhappy client and will be taking this matter further. We have been informed twice that it's a system error and queries have been logged but nothing has been done?? I need my money back and I will be getting it back from MTN. This is the worst way to '*****' money from your customers. I hope everyone will be informed on how MTN treat customers and how they don't care. I have no words to explain my fury and disappointment. I want my money returned and the faults fixed immediately.
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MTN South Africa's replyOfficial
06 Nov 2015, 09:20Hello Calynn,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Both lines are on Top up.
We pick up for cell number *** the credit has been passed for the October invoice due to system failure.
The charges on the August and September invoices is not due to system failure but due to the MTN store not adding the usage limit at the time of the upgrade done with them. We do pick up that the usage limit has been set up only on the 21-9-2015.
Before the usage limit has been set up the line has been on open contract.
The request has been sent to the billing department to investigate, they can notify us that the credit for this 2 months will not be passed due to the usage limit not set up by the stores.
Please visit the store and ask to speak to the manager of the store regarding this service not added when you have requested for this.
***: No extra charges added.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Both lines are on Top up.
We pick up for cell number *** the credit has been passed for the October invoice due to system failure.
The charges on the August and September invoices is not due to system failure but due to the MTN store not adding the usage limit at the time of the upgrade done with them. We do pick up that the usage limit has been set up only on the 21-9-2015.
Before the usage limit has been set up the line has been on open contract.
The request has been sent to the billing department to investigate, they can notify us that the credit for this 2 months will not be passed due to the usage limit not set up by the stores.
Please visit the store and ask to speak to the manager of the store regarding this service not added when you have requested for this.
***: No extra charges added.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply06 Nov 2015, 09:20
Official
Hello Calynn,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Both lines are on Top up.
We pick up for cell number *** the credit has been passed for the October invoice due to system failure.
The charges on the August and September invoices is not due to system failure but due to the MTN store not adding the usage limit at the time of the upgrade done with them. We do pick up that the usage limit has been set up only on the 21-9-2015.
Before the usage limit has been set up the line has been on open contract.
The request has been sent to the billing department to investigate, they can notify us that the credit for this 2 months will not be passed due to the usage limit not set up by the stores.
Please visit the store and ask to speak to the manager of the store regarding this service not added when you have requested for this.
***: No extra charges added.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Both lines are on Top up.
We pick up for cell number *** the credit has been passed for the October invoice due to system failure.
The charges on the August and September invoices is not due to system failure but due to the MTN store not adding the usage limit at the time of the upgrade done with them. We do pick up that the usage limit has been set up only on the 21-9-2015.
Before the usage limit has been set up the line has been on open contract.
The request has been sent to the billing department to investigate, they can notify us that the credit for this 2 months will not be passed due to the usage limit not set up by the stores.
Please visit the store and ask to speak to the manager of the store regarding this service not added when you have requested for this.
***: No extra charges added.
Kind Regards,
Alice van der Merwe
***
Best regards,