1 reviews | Active since Nov 2012
BEING OVERCHARGED FOR DATA THAT I AM NOT USING?
Dear Tim<br> MTN Complaints Management Team: REQ:***<br> How is it possible that while MTN had serious strike issues I had billing issues, the moment the strike was over my account returned to normal. Please do not give me the excuses that your charges went up 1 April...did it go up from R89.00 per gig to R1000 per gig? And why was I being charged gig data when I had data on my phone? Why did the amount of data on my phone keep changing every time I checked it within seconds from each other? Why after 4 months do I not get a phone call from MTN management to apologize and to sort out this problem rather than have to beg for answers and getting fed bread crumb excuses instead? UNDERSTAND THIS!!! I WANT TO CANCEL THIS CONTRACT ON BREACH OF CONTRACT BASIS BECAUSE MTN DOES NOT STICK TO THE AGREEMENT!! CALL ME TO ARRANGE IT - NOT SEND ME ANOTHER SORRY OF AN EXCUSE!!!
Thank you for your post.
We apologize for any inconvenience incurred.
Our billing department will be in contact with you.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
Our billing department will be in contact with you.
Kind Regards,
Alice van der Merwe
REQ:***
