SZ
Sandra Z

1 reviews | Active since Nov 2012

11 Aug 2015, 10:43

BEING OVERCHARGED FOR DATA THAT I AM NOT USING?

Dear Tim<br> MTN Complaints Management Team: REQ:***<br> How is it possible that while MTN had serious strike issues I had billing issues, the moment the strike was over my account returned to normal. Please do not give me the excuses that your charges went up 1 April...did it go up from R89.00 per gig to R1000 per gig? And why was I being charged gig data when I had data on my phone? Why did the amount of data on my phone keep changing every time I checked it within seconds from each other? Why after 4 months do I not get a phone call from MTN management to apologize and to sort out this problem rather than have to beg for answers and getting fed bread crumb excuses instead? UNDERSTAND THIS!!! I WANT TO CANCEL THIS CONTRACT ON BREACH OF CONTRACT BASIS BECAUSE MTN DOES NOT STICK TO THE AGREEMENT!! CALL ME TO ARRANGE IT - NOT SEND ME ANOTHER SORRY OF AN EXCUSE!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Aug 2015, 14:20
Official
Hello Sansvz,

Thank you for your post.

We apologize for any inconvenience incurred.

Our billing department will be in contact with you.

Kind Regards,

Alice van der Merwe

REQ:***