BS
Busisiwe S
1 reviews | Active since Oct 2015
15 Oct 2015, 02:12
Being over charged
On the 01 July i got a call from one of MTN division (Summer Mobile) for an upgrade i told the person that i don't wan to upgrade but only a swim swap as my mother lost her number as i have 3 contract phone with them. A week later i notice that i have an airtime that it does not indicate how much i have or used. i went to one of mtn store and i was told that i've been migrated which i didn't understand at the time but i told them to cancel it immediately i even sent them an email and they rep**** that the migration it was cancelled. On the 10 September i received an sms starting that i owe mtn R2131.23 and my phone will be closed. I've been calling up and down but i didn't get any help even called the summer mobile i ended up paying the amount because my lines were off. i have a lot of ref number from 808 mtn and summer mobile but no one ever get back to me. please help i need to be refunded as i never requested a migration on my phoned. The number that am talking about is ***, *** and ***
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MTN South Africa's replyOfficial
18 Oct 2015, 15:58Hello busishongqa,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly ref no:REQ:*** logged for the credit to passed.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly ref no:REQ:*** logged for the credit to passed.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
MTN South Africa's reply18 Oct 2015, 15:58
Official
Hello busishongqa,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly ref no:REQ:*** logged for the credit to passed.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly ref no:REQ:*** logged for the credit to passed.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,