mM
mary M
1 reviews | Active since Dec 2017
20 Feb 2018, 21:33
Being over charged
I signed up for a 520 pm contract now they debit an amount of 533.99 called the call center and I was told they don’t know why.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
21 Feb 2018, 10:27Good day Mary,
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter has received priority attention. The 100 SMS's bundle has been removed and it will reflect on the next invoice.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply21 Feb 2018, 10:27
Official
Good day Mary,
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter has received priority attention. The 100 SMS's bundle has been removed and it will reflect on the next invoice.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
21 Feb 2018, 10:27Good day Mary,
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter has received priority attention. The 100 SMS's bundle has been removed and it will reflect on the next invoice.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply21 Feb 2018, 10:27
Official
Good day Mary,
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter has received priority attention. The 100 SMS's bundle has been removed and it will reflect on the next invoice.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
21 Feb 2018, 10:28Good day Mary,
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter has received priority attention. The 100 SMS's bundle has been removed and it will reflect on the next invoice.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply21 Feb 2018, 10:28
Official
Good day Mary,
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter has received priority attention. The 100 SMS's bundle has been removed and it will reflect on the next invoice.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,