CH
Colleen H
1 reviews | Active since Oct 2015
26 Oct 2015, 10:51
Being over billed
I have logged two calls already *** & *** from 14/10/2015. Since MTN took over from Nashua I have been billed doubled on my two account *** & *** and have not received any discounts.<br> when I called again today they said they have not got to my call as yet I MUST JUST WAIT. I must wait but when it comes to the debit order you just going to deduct the full INCORRECT amount again.<br> I want these accounts fully investigated from when MTN took over to date as my account has more than doubled since MTN is doing the billing.<br> <br> as a valued customer for so many years I though I would get better service.<br> please can you contact me on ***
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MTN South Africa's replyOfficial
29 Oct 2015, 07:10Hello Cherbst@,
We sincerely apologise for the late response and any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the discounts are already active on contract I have logged a request to Billing support to check if there are any credits due to you and here is the reference number for a follow up REQ:***.
Regards
Nompumelelo
REQ:***
We sincerely apologise for the late response and any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the discounts are already active on contract I have logged a request to Billing support to check if there are any credits due to you and here is the reference number for a follow up REQ:***.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply29 Oct 2015, 07:10
Official
Hello Cherbst@,
We sincerely apologise for the late response and any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the discounts are already active on contract I have logged a request to Billing support to check if there are any credits due to you and here is the reference number for a follow up REQ:***.
Regards
Nompumelelo
REQ:***
We sincerely apologise for the late response and any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the discounts are already active on contract I have logged a request to Billing support to check if there are any credits due to you and here is the reference number for a follow up REQ:***.
Regards
Nompumelelo
REQ:***
Best regards,