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Rakeeba O
1 reviews | Active since Nov 2017
22 Nov 2017, 15:56
Being messed around
Ive been trying to get Mtn to to tell me what happened to my laptop wich I upgraded for about two weeks ago, everytime I call the call centre they give me a different story , Ive left several messages for the agent that helped me with the upgrade but he never comes back to me, Im fedup with them Ive had it
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
23 Nov 2017, 08:55Good day Rakeeba
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply23 Nov 2017, 08:55
Official
Good day Rakeeba
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
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Rakeeba O's updateReviewer Update
24 Nov 2017, 04:02Good day and thank you for coming back to me, unfortunately the answer that you are giving me is the same answer wich the call centre agents has been giving me the past two weeks, everybody is making promises but I see no results, its almost three weeks already and how much longer must I wait, at the end of the day I must pay for something that I dont have, its like going around in cirkles,Sipho of Mtn direct is just not coming back to me he's ignoring my calls, all I want to know is why my laptop has not yet been delivered thats all, how difficult is that
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Rakeeba O's update24 Nov 2017, 04:02
Reviewer Update
Good day and thank you for coming back to me, unfortunately the answer that you are giving me is the same answer wich the call centre agents has been giving me the past two weeks, everybody is making promises but I see no results, its almost three weeks already and how much longer must I wait, at the end of the day I must pay for something that I dont have, its like going around in cirkles,Sipho of Mtn direct is just not coming back to me he's ignoring my calls, all I want to know is why my laptop has not yet been delivered thats all, how difficult is that
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Rakeeba O's updateReviewer Update
27 Nov 2017, 12:47Good day my name is Rakeeba Oslodien, Id number ***,I just would like to know how much longer must I wait for my laptop it has been 3weeks already
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Rakeeba O's update27 Nov 2017, 12:47
Reviewer Update
Good day my name is Rakeeba Oslodien, Id number ***,I just would like to know how much longer must I wait for my laptop it has been 3weeks already