Being ****med by MTN

On Monday the 23rd of October 2023 I bought a data bundle using the mtn app then paid via the absa banking app then an email was sent confirming payment the same Monday. Worst night mare begins day one I'm told it does not reflect the matter is escalated I wait given the reference number. Day 2 I call reference number will be sent via sms-none Third day I call matter is escalated with ref number smsed-none. 4th day matter is escalated. 5th day matter is escalated someone is busy with it. 6th day your contract is canceled but Sim card is still contract zero rated while it billed on the background that's why the purchase is not visible promised that cancelation department will port my Sim card and number from contract to pay as you go -now happened. Only after this process your data will be provisioned on monday or will give your money back. This time on Saturday I'm provided with reference number.

On Monday 30th of October when I call reference number is incomplete there is another number that I was supposed to be provided with how do I know this because it's via call centre beats me. Okay then send proof of payment I send it in email form even now I still don't have data nor my money backall thanks to using MTN APP. On mon