being kept on hold for hours!!

Good day<br> <br> I have been trying to call your service centre for more than two weeks, after having to go through the annoying process of having to listen, to option upon option and then when finally you are were you need to be to be CUT OFF EVERYTIME!! Then having to start all over form the start and when you eventually speak to a agent they are not helpful at all.<br> I have been a MTN customer for several years and am just about fed up of their service. I'm trying to find out my balance on a contract so that I can change my network but even this simple information seems impossible to obtain.<br> <br> Can someone please respond with some assistant this is highly annoying, connection is part of our daily lives and having to constantly struggle to get communication is appalling.<br> <br> Awaiting your response<br> <br>