ID
Ivan D
1 reviews | Active since Mar 2010
24 Dec 2015, 09:54
BEING IGNORED BY CUSTOMER CARE
Have logged a request on the 21st of October why I am receiving invoices for a contract I have no record of. Customer Care eventually rep**** on the 20th of November with a generic message to apologise for the delayed response. Since then no service.<br> <br> Truly pathetic service and the account in question is slowly accumulating additional funds.<br> <br> Reference Number: ***4<br>
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Replies (1)
MTN South Africa's replyOfficial
31 Dec 2015, 10:24Hello iduvenage,
Thnak you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that you didn't give the cell phone number of that contract or your id number, I cannot check or do a follow up. Kindly refer to MTN store with your clear recent certified id copy and affidavit that states that you are not aware of that contract, the MTN store will then open a ***** request and attach those documents and give you a reference number for a follow up.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thnak you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that you didn't give the cell phone number of that contract or your id number, I cannot check or do a follow up. Kindly refer to MTN store with your clear recent certified id copy and affidavit that states that you are not aware of that contract, the MTN store will then open a ***** request and attach those documents and give you a reference number for a follow up.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply31 Dec 2015, 10:24
Official
Hello iduvenage,
Thnak you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that you didn't give the cell phone number of that contract or your id number, I cannot check or do a follow up. Kindly refer to MTN store with your clear recent certified id copy and affidavit that states that you are not aware of that contract, the MTN store will then open a ***** request and attach those documents and give you a reference number for a follow up.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thnak you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that you didn't give the cell phone number of that contract or your id number, I cannot check or do a follow up. Kindly refer to MTN store with your clear recent certified id copy and affidavit that states that you are not aware of that contract, the MTN store will then open a ***** request and attach those documents and give you a reference number for a follow up.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,