ID
Ivan D
1 reviews | Active since Mar 2010
04 Jan 2016, 11:28
BEING IGNORED BY CUSTOMER CARE
Have logged a request on the 21st of October why I am receiving invoices for a contract I have no record of. Customer Care eventually rep**** on the 20th of November with a generic message to apologise for the delayed response. Truly pathetic service and the account in question is slowly accumulating additional funds. <br> <br> Account Number N***. There are 13 numbers on this account. <br> <br> Have send numerous mails to MTN because you are unwilling to assist me telephonically. NO RESPONSE TO DATE!<br> <br> Please reply with a direct number / email address I can contact to resolve this issue.
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Replies (1)
MTN South Africa's replyOfficial
06 Jan 2016, 13:25Hello iduvenage,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This query has already been logged on the system and escalated to the relevant management team. I will get the person responsible to contact you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This query has already been logged on the system and escalated to the relevant management team. I will get the person responsible to contact you.
Regards
Thabelo
REQ:***
MTN South Africa's reply06 Jan 2016, 13:25
Official
Hello iduvenage,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This query has already been logged on the system and escalated to the relevant management team. I will get the person responsible to contact you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This query has already been logged on the system and escalated to the relevant management team. I will get the person responsible to contact you.
Regards
Thabelo
REQ:***