Being given the runaround- embarrassed and ignored

<p>I have now reached my wits end.</p> <p><br />This is regarding my approved contract, but MTN's inability to provide stock of the Sony Xperia M5 Black.</p> <p><br />I have complained through various online channels, as well as in person at the branch. I received a call from a Mike who</p> <p>assured that within a day he would have feedback for me, and that he would have the regional manager contact me.</p> <p>Since that call 26 July, I have heard absolutely nothing from MTN. A reference number was provided, but blocked off by HelloPeter, so I can't use it as a means of tracking progress.</p> <p><br />I have attempted to contact you via your Twitter service, I was told to direct message you with the details. All of which</p> <p>have been ignored.</p> <p>I have been embarrassed by MTN as a customer, as I have taken time off work each day to go back to the store, only to be</p> <p>told stock of the phone has not come in and that I must keep coming back the next day, this has happened almost daily from</p> <p>the 15th July onwards.</p> <p>This is really amusing as this is coming from a mobile network operator, who could simply phone me and let me know what the</p> <p>situtaion is. The store did not bother to even inform me that my phone is not in and that I shouldn't waste my time coming</p> <p>down.</p> <p><br />At this point, even if the phone comes in today, after the run around I have been given, what makes MTN think I'm going to</p> <p>enter a 24 month contract bound relationship with them? I did not request a contract from MTN for leisurely reasons. I</p> <p>required it for business purposes, and with the assumption that the process would take at most 2 to 3 days. Not the two</p> <p>weeks I have been left in limbo for.</p> <p><br />What is going to be done to restore my faith in the company and actually ensure that I decide to agree to the contract?</p> <p><br />PS- Do not offer me the Sony M5 in White colour.</p>