1 reviews | Active since Aug 2018
Being charged for promo service fee of R 313 which is 2x my subscription
I renewed my contract a month before it expires , with someone from head office. I wanted the "made for me m" which is approx R 200.
Currently I'm billed for the above contract , which is fine.
I'm also charged a promo fee for R 313 each month .... which I am not happy about. Note this new contract is sim only, I did not buy a device. I've being charged this fee for two months now.
And my previous 24 month contract was paid up...
Can someone from MTN please contact me , as I think this is bad billing .... I already called the call center this morning , reference 270 156 838
I actually want my refund and want to be converted to pre-paid....as I don't trust MTN anymore...
Good day Deven Gengan,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note the cancellation request has been sent as per ref# ***, once cancelled your refund will follow.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Good day Deven Gengan,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note the cancellation request has been sent as per ref# ***, once cancelled your refund will follow.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team