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Casper T

1 reviews | Active since Jan 2018

01 Jan 2018, 12:17

Being charged for MTN's mistake and incompetence!

MTN took R 14,675.49 off my account on the 30th of December!!!

I phoned MTN on 27 November to inform them that the balance due on my account is incorrect. They acknowledged this and said they would fix it.

I phoned them again on 19 December and once again they acknowledged that it's an incorrect billing problem on their side and they would fix it.

Regardless of this a debit order for R 14,675.49 went off my account on 30 December! When I phoned them they once again said it was due to a mistake on their side and they will credit my bank account but could not tell me by when this would happen.

I now have debit orders that can't go off!

I can only describe their billing department as pathetic!

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Replies (4)
MTN South Africa
MTN South Africa's reply02 Jan 2018, 17:26
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

Kindly be advised that the credit of R10867,62 excluding Vat have been sent for approval and we have sent an urgent request to billing department to approve the credit in order for log a request for refund.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

CT
Casper T's update03 Jan 2018, 12:46
Reviewer Update
I have still not received my refund. I really do not understand how MTN can take money from my account knowing that I am being grossly overcharged for a billing mistake on their side and then they still expect me to wait days while they try to get my refund processed.
CT
Casper T's update04 Jan 2018, 13:36
Reviewer Update
I am still waiting for my refund! I am phoning every day and nothing is happening. Every time I am told that it has been send for approval but nobody can tell me when the money will be back on my account. This is not a small amount that MTN owes me! It's over R 12,389.09! If I don't get the money back today I will have to reverse the debit order as I have other bills to pay that I can't pay due to the pure incompetence of MTN!
CT
Casper T's update09 Jan 2018, 14:09
Reviewer Update
I have still not received the refund that was promised to me! MTN must be the most useless company I have ever come across! I am going to reverse the debit order and close my account then they can run after me for a change.