being charged for BIS since my last upgrade

Item: MTN South Africa
Rating: 2
Author: lee R

I upgraded from my Blackberry contract last year but have still been billed for BIS ever since. I have asked at the stores several times why it was appearing on my account but i could never get an answer. I spoke to an account manager in the services sector sales division and he advised that \Blackberry is a value added service

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

16 Sept 2015, 11:01

Hello leeR,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the BIS service has been de-activated and a refund request has been logged to have the BIS charges reversed from the time you have done your last upgrade.

Regards
Rajesh
REQ:***

MTN South Africa's reply16 Sept 2015, 11:01

Official