1 reviews | Active since Oct 2010
Being charged for BIS services after upgrade
<p>Good day.</p> <p>I am being charged for BIS services after doing my upgrade in February for *** and March for ***. Upon calling MTN customer services numerous occasions i was told the services has being removed and I will be getting refunded for the extra charge. Whenever I called in to query the refund I was said the BIS is deactivated and I need to log a new request for my refund. I have the following ref nos. ***, ***, ***, ***, ***. i cant understand why I need to log so many calls for a service I am not using futhermore I was told that the BIS services for removed, however I recieved my MTN statement today and I am still being charged for BIS on both my contracts.</p> <p> </p> <p>*** / ***</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that will pass the credit for R620.94 for both *** / *** it will reflect in your contract account within 5 to 7 working days.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that will pass the credit for R620.94 for both *** / *** it will reflect in your contract account within 5 to 7 working days.
warm regards
mike
REQ:***
Good day Mike
You have assured me that the BIS services was removed off my billing, however upon viewing my statement for June it appears on my line ********** 233. Kindly advise a way forward.
BlackBerry Internet Service High 45.39
Good day Mike
You have assured me that the BIS services was removed off my billing, however upon viewing my statement for June it appears on my line ********** 233. Kindly advise a way forward.
BlackBerry Internet Service High 45.39