RA
Rehaan A
1 reviews | Active since Aug 2011
16 Jun 2015, 13:13
Being charged for 2 years and no response
Hi,<br> <br> I have sent numerous emails to customer service, created a ***** report on the MTN website and still no response.<br> <br> I have been charged for over 2 years for something I never signed up for.<br> <br> Please provide me with a refund and stop this crazy billing.
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MTN South Africa's replyOfficial
18 Jun 2015, 11:30Hello rehaan786,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is no cancellation request received and therefore the contract continued on a month to month basis. We accept this as your cancellation request and have cancelled the line. However since there was usage there is no refund due to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is no cancellation request received and therefore the contract continued on a month to month basis. We accept this as your cancellation request and have cancelled the line. However since there was usage there is no refund due to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply18 Jun 2015, 11:30
Official
Hello rehaan786,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is no cancellation request received and therefore the contract continued on a month to month basis. We accept this as your cancellation request and have cancelled the line. However since there was usage there is no refund due to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is no cancellation request received and therefore the contract continued on a month to month basis. We accept this as your cancellation request and have cancelled the line. However since there was usage there is no refund due to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica