CM
Cindy M
1 reviews | Active since Dec 2012
27 May 2020, 16:33
Being charged almost double for a contract I have already cancelled
After 2 months of struggling to get my contract cancelled I was finally given a cancellation fee which I paid about a month ago. Last week I got notification that my contract has been cancelled. Today I got billed over R500 for the cancelled R300 contract. And the customer care line has been changed in such a way that is impossible to speak to a human being so I can't even report the *****. So after paying almost a thousand rand "ransom" to get rid of the contract I'm now paying double for it and nobody is willing to help me fix it. MTN has the worst service I have ever had the misfortune to have to endure.
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Replies (1)CM
Cindy M's updateReviewer Update
28 May 2020, 08:20If the contract has in fact been cancelled and there is no outstanding amount then please explain to me why I received an invoice containing this charge
My MTNChoice 10GB *** 21-05-2020 21-05-2020 544.29
which with added tax is for R625.93. This clearly indicates my contract has not been cancelled according to your billing apartment. And in fact I am now suddenly being charged more for the contract than I agreed to. After months of struggling to get this contract cancelled and paying to do that I don't understand why I am being billed for it again. And if it really was cancelled why is the SIM card still working and still loaded with the data?
My MTNChoice 10GB *** 21-05-2020 21-05-2020 544.29
which with added tax is for R625.93. This clearly indicates my contract has not been cancelled according to your billing apartment. And in fact I am now suddenly being charged more for the contract than I agreed to. After months of struggling to get this contract cancelled and paying to do that I don't understand why I am being billed for it again. And if it really was cancelled why is the SIM card still working and still loaded with the data?
CM
Cindy M's update28 May 2020, 08:20
Reviewer Update
If the contract has in fact been cancelled and there is no outstanding amount then please explain to me why I received an invoice containing this charge
My MTNChoice 10GB *** 21-05-2020 21-05-2020 544.29
which with added tax is for R625.93. This clearly indicates my contract has not been cancelled according to your billing apartment. And in fact I am now suddenly being charged more for the contract than I agreed to. After months of struggling to get this contract cancelled and paying to do that I don't understand why I am being billed for it again. And if it really was cancelled why is the SIM card still working and still loaded with the data?
My MTNChoice 10GB *** 21-05-2020 21-05-2020 544.29
which with added tax is for R625.93. This clearly indicates my contract has not been cancelled according to your billing apartment. And in fact I am now suddenly being charged more for the contract than I agreed to. After months of struggling to get this contract cancelled and paying to do that I don't understand why I am being billed for it again. And if it really was cancelled why is the SIM card still working and still loaded with the data?