TC
Theresho C

1 reviews | Active since Mar 2009

07 May 2015, 10:08

Being charged after contract terminated!

So in March i had an issue with MTN that i posted here. They couldn't terminate my contract timely due to them having technical problems at their call center for more than a week! I was advised not to use the services until the problem is resolved and my contract is terminated. I was to be migrated to pay as you go and invoice reversed. I obliged and eventually the contract was terminated and airtime, data and sms bundles taken away. <br> Then they still debited me R717 for that invoice! I reversed this through my bank. I called customer care but i can no longer get through to contract customer care due to being on prepaid. I kept being returned to pay as you go customer care who say they cannot help! Since then i keep getting messages that i owe MTN and if i don't pay my services will be disconnected? ***??? Haven't you put me through enough grief with this? Customer care via email and your twitter account is non existent! Never get responses, ever!!! In one of the messages i now owe R728, then R739, then +/-R1340! Fix this mess and stop bothering me!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Aug 2016, 13:16
Official

Good Day Theresho,

Thank you for bringing this matter to our attention.

We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.

Kindly note that inconveniencing our customers is definitely not the kind service MTN would like to give to its customers. We aim to provide the most efficient and excellent customer service and all our consultants are trained to offer exactly that and more. We are trully sorry that you were inconvenienced in such a manner.

Be assured that it is not our intention to displease you and we look forward to doing business with you in future.

Kind Regards,
Itumeleng
REQ:***

Best regards,