1 reviews | Active since Mar 2015
being bul**** into paying an amount
please refer back to req-***<br> <br> Please note that I spoke to tsolofelo on ***- she advised that my debit order will be over R 3000<br> And only an amount of R 240 was credited to my account by a branch?<br> My Samsung note is still not activated and this is month 2.<br> Not forgetting all the other times the line was deactivated.<br> You can see your records how many times I made contact with mtn, yet no one corrected my account.<br> Since the time I took out this upgrade<br> <br> Please note that I am not will willing to pay that amount.<br> My monthly debit order is R 1212 and not a cent more, I will not be bul**** into paying for something that was your internal error.<br> <br> please correct my account, this is the 5th month and mtn is still messing me around- i sent you the copy of my contract showing that i signed for a top up contract.<br> when is my samsung note line going to be activated? yet you are charging me for it every month, this is a old contract that only started having problems since feb 2015- when mtn tampered and incorrectly updated my account,<br> <br> i am the client i do not update or upgrade myself, i have agreed in writing on my contract that i want the contract to be a top up,<br> please correct my accoun
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences and the delayed duration spent on trying to resolve the query. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
