AK
Agnieszka K
1 reviews | Active since Jul 2014
18 Sept 2015, 10:07
Being billed incorrectly after change in contract
I changed my contract to a TopUp in July and am only supposed to therefore pay R369pm as per the promotion however every month since then my bill is R1000 or more with my services being suspended each month due to \non-payment"of money I don't owe. I went into the branch last month to query the high amount and was told I was being over-billed and a query was logged: I received no feedback. This morning my service was suspended again as I apparently owe R996. How is this possible when I am on a Top Up plan?? Please sort this out asap MTN"
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MTN South Africa's replyOfficial
18 Sept 2015, 10:40Hello Wiedzmin18,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the additional charges billed on your recent invoice, is for usage prior to the upgrade and the Subscriber Usage Limit being set. Therefore, the charges are valid.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the additional charges billed on your recent invoice, is for usage prior to the upgrade and the Subscriber Usage Limit being set. Therefore, the charges are valid.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply18 Sept 2015, 10:40
Official
Hello Wiedzmin18,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the additional charges billed on your recent invoice, is for usage prior to the upgrade and the Subscriber Usage Limit being set. Therefore, the charges are valid.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the additional charges billed on your recent invoice, is for usage prior to the upgrade and the Subscriber Usage Limit being set. Therefore, the charges are valid.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***