MA
Marinka A
1 reviews | Active since Jul 2015
14 Sept 2015, 13:41
being billed from July even though
I am highly annoyed I have called the retentions department on 4th June 2015 to cancel my data contract and guess what is September I am still being billed , I have reference number and they said it was an error and now they cut my mobile which is utter BS cause I said I would pay it when the credit is passed now you obviously can get hold of anyone there ? I mailed them a few times and guess what MTN staff have no care in the world
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MTN South Africa's replyOfficial
14 Sept 2015, 14:28Hello Sparky1982,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the data line has been cancelled and a credit of R158.00 was passed on the 10 September to your account.
There is an amount of R369.96 outstanding, therefore your voice line has been barred for outgoing calls. Should this payment have already been settled, please contact our offices with the proof of payment so that the funds can be allocated and the barring removed.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the data line has been cancelled and a credit of R158.00 was passed on the 10 September to your account.
There is an amount of R369.96 outstanding, therefore your voice line has been barred for outgoing calls. Should this payment have already been settled, please contact our offices with the proof of payment so that the funds can be allocated and the barring removed.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
MTN South Africa's reply14 Sept 2015, 14:28
Official
Hello Sparky1982,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the data line has been cancelled and a credit of R158.00 was passed on the 10 September to your account.
There is an amount of R369.96 outstanding, therefore your voice line has been barred for outgoing calls. Should this payment have already been settled, please contact our offices with the proof of payment so that the funds can be allocated and the barring removed.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the data line has been cancelled and a credit of R158.00 was passed on the 10 September to your account.
There is an amount of R369.96 outstanding, therefore your voice line has been barred for outgoing calls. Should this payment have already been settled, please contact our offices with the proof of payment so that the funds can be allocated and the barring removed.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***