wM
willard M
1 reviews | Active since Jul 2015
08 Apr 2016, 12:22
Being billed for unknow service
I cancelled my other contract but i'm billed for something i dont know.<br> I have tried to call the call center three times but every call center agent gives me different answers.<br> I have requested to speak to the manager only to wait to nothing.
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MTN South Africa's replyOfficial
11 Apr 2016, 22:48Hello muhedi,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that you request the number ending with 9950 to be migrated to prepaid after the termination date which is the 24th of May 2016. The contract officially expires on this date. You will need to contact us on the morning of the 25th of May 2016, a security check will be done and terms & conditions of the prepaid migration will be explained.
If you claim to have requested the contract to be cancelled before the expiry date, you would have been quoted an early termination fee and this you would have needed to pay that before the cancellation/prepaid migration could have been processed.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that you request the number ending with 9950 to be migrated to prepaid after the termination date which is the 24th of May 2016. The contract officially expires on this date. You will need to contact us on the morning of the 25th of May 2016, a security check will be done and terms & conditions of the prepaid migration will be explained.
If you claim to have requested the contract to be cancelled before the expiry date, you would have been quoted an early termination fee and this you would have needed to pay that before the cancellation/prepaid migration could have been processed.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply11 Apr 2016, 22:48
Official
Hello muhedi,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that you request the number ending with 9950 to be migrated to prepaid after the termination date which is the 24th of May 2016. The contract officially expires on this date. You will need to contact us on the morning of the 25th of May 2016, a security check will be done and terms & conditions of the prepaid migration will be explained.
If you claim to have requested the contract to be cancelled before the expiry date, you would have been quoted an early termination fee and this you would have needed to pay that before the cancellation/prepaid migration could have been processed.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that you request the number ending with 9950 to be migrated to prepaid after the termination date which is the 24th of May 2016. The contract officially expires on this date. You will need to contact us on the morning of the 25th of May 2016, a security check will be done and terms & conditions of the prepaid migration will be explained.
If you claim to have requested the contract to be cancelled before the expiry date, you would have been quoted an early termination fee and this you would have needed to pay that before the cancellation/prepaid migration could have been processed.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***